Frequently Asked Questions
Everything about buying, downloading and playing our sheet music. Cannot find your answer? Get in touch.
How do I receive my sheet music?
Right after payment you see a confirmation page with a download link for each edition. We also send the same links to your e-mail address. Each link opens a page where you can download every part as a separate PDF file.
I have not received an e-mail. What can I do?
Please check your spam or junk folder first – the e-mail comes from info@pinkpetalmusic.com. If it is not there, contact us with the e-mail address you used for your order and we will send the links again.
How long can I download my purchase?
The download links stay valid for two years. Within that time you can download the files again, for example on a new computer or for a new member of your ensemble. Please also save the files on your own device.
Do I need a customer account?
No. You can buy with just your e-mail address. With an account, all your orders and download links are in one place whenever you need them.
What exactly is included in an edition?
Each edition contains a full score and the individual parts as PDF files. The exact contents – number of files and pages – are listed on every product page.
How difficult are the pieces?
Every edition shows a grade range and comes with a free "Technical Requirements" sheet that lists the keys, positions and techniques used. Listen to the audio samples and look at the sample pages before you buy.
May I make copies for my ensemble?
Yes. You may print as many copies as your own ensemble needs. Please do not pass the files on to other ensembles, schools or individuals. Details are in our Licence Terms.
May we perform the music in public?
Yes – and we would love to hear about it! Fees for public concerts are usually covered by the licence of the venue or organiser with the collecting society [in Ireland: IMRO – please check whether the works are registered]. For recordings and broadcasts, please contact us.
Which payment methods can I use?
Payment is handled securely by Stripe. Depending on your country you can pay by credit or debit card, Apple Pay, Google Pay [and the other methods shown at checkout]. We never see or store your card details.
Is VAT included?
All prices are final prices in euro. [No VAT is charged because … – please add the correct wording.]
Can I get an invoice?
Stripe sends a payment receipt by e-mail. If you need a formal invoice, for example for a school or music service, please contact us with your order number and billing address.
Can I cancel my order?
The music is delivered digitally and the download starts immediately. At checkout you agree to this and confirm that your right of withdrawal ends once the download has begun – see Right of Withdrawal. If something is wrong with a file, please contact us. We will always find a solution.
Do you sell printed copies?
At the moment all editions are available as PDF downloads only. [Please adjust if printed copies are offered.]
A file is missing or will not open.
The PDF files open in every current web browser and in free PDF readers such as Adobe Acrobat Reader. If a file is damaged or missing, please contact us with your order number.